Return & Replacement
We do not accept returns. Replacements are available for defective or incorrect items within 7 days of delivery.
No Returns
We do not accept items back for refund or store credit under any circumstance.
Replacements Accepted
Defective, damaged, or incorrect items qualify for a free replacement.
7-Day Window
All replacement requests must be submitted within 7 days of the delivery date.
How to request a replacement
Check eligibility
Replacement requests must be raised within 7 days of delivery. The item must be defective, damaged on arrival, or incorrectly sent.
Prepare evidence
Record a clear unboxing or demonstration video showing the exact issue. Take photos of the item, defect, and original packaging (including the shipping label).
Email support
Send your order number, video, and photos to support@magiclandgames.in with subject line "Replacement Request – Order #XXXXX".
Review & approval
Our team reviews submissions within 2 business days. Approved claims receive a replacement dispatch confirmation via email.
Replacement dispatched
Once approved, the replacement item is dispatched within 1–2 business days with full tracking. You do not need to return the defective item unless specifically requested.
Ready to submit your claim?
Email us with your order number, video, and photos.
✓ Eligible for replacement
- ✓Item is physically defective or stops working on first use
- ✓Wrong item sent (different title, platform, or edition)
- ✓Item arrived with visible shipping damage
- ✓Disc unreadable / console does not recognise the game
- ✓Sealed item missing contents listed on the product page
✗ Not eligible
- ✗Change of mind or buyer's remorse
- ✗Digital codes that have already been redeemed
- ✗Items damaged after delivery due to customer handling
- ✗Requests raised after 7 days from the delivery date
- ✗Claims submitted without video and photo evidence
- ✗Pre-owned items with cosmetic wear already noted in the listing
Important Notes
- Evidence (video + photos) is mandatory. Claims without it will not be processed.
- Do not discard the original packaging until your claim is resolved.
- Replacement is subject to stock availability. If the same item is unavailable, we will offer a substitute of equal value or a store credit.
- Approved replacements are dispatched within 1–2 business days after approval.
- Decisions made by our review team are final.
Last updated: June 2025