Question 1

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, UPI, Google Pay, Paytm, PhonePe, and net banking.

Question 2

How long does delivery take?

Accepted Answer

Metro cities: 1–2 business days. Other cities: 2–4 business days. Remote areas: up to 7 business days.

Question 3

What are the shipping charges?

Accepted Answer

Free shipping on CD orders above ₹999. A flat ₹49 is charged on orders below ₹999.

Question 4

What is your return and replacement policy?

Accepted Answer

We do not accept returns. If you received a defective or incorrect item, we will replace it. Replacement requests must be submitted within 7 days of delivery.

Question 5

Do you offer refunds?

Accepted Answer

We do not offer monetary refunds. All eligible claims are resolved through product replacement only.

Question 6

Can I pre-order upcoming titles?

Accepted Answer

Yes. Pre-order listings go live as soon as release dates are confirmed. Pre-orders are fully refundable if the game is delayed or cancelled.

Question 7

Do I need an account to place an order?

Accepted Answer

No — guest checkout is supported. Creating a free account unlocks order tracking, wishlist, exclusive deals, and faster checkout.

Frequently Asked Questions

Orders & Payments

Shipping & Delivery

Returns & Refunds

Products & Availability

Account & Loyalty

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